Support

Open the app, go to Settings (or the paywall screen) and tap Restore Purchases. Make sure you're signed in to the same Apple ID, Google account, Microsoft account or Amazon account you used to buy. Restoring is free and never charges you again.

Subscriptions are managed by your app store, not inside our apps. Deleting the app does not cancel your subscription.

• iPhone / iPad: Settings › [your name] › Subscriptions › select the app › Cancel Subscription.
• Mac: App Store › click your name › Account Settings › Subscriptions › Manage.
• Apple Watch / Apple TV / Vision Pro: Settings › Users & Accounts (or your name) › Subscriptions.
• Android: Google Play › Profile icon › Payments & subscriptions › Subscriptions › select the app › Cancel.
• Windows: account.microsoft.com/services.
• Amazon: Your Memberships & Subscriptions on amazon.com.

Cancel at least 24 hours before the renewal date to avoid being charged for the next period. You keep access until the end of the period you've paid for.

All payments go through the app store, so refunds are issued by the store. We can't issue refunds directly, but we're happy to help with your request.

• Apple: visit reportaproblem.apple.com, sign in, choose "Request a refund" and select the purchase.
• Google Play: within 48 hours, request on play.google.com order history; after that, see Google Play refund policies.
• Microsoft Store: account.microsoft.com order history.
• Amazon Appstore: Your Apps Library › Actions › Return.

First try Restore Purchases, then fully close and reopen the app. Check that you have an internet connection and that you're signed in to the correct store account. If it still doesn't work, email us with the app name and your purchase receipt (order ID from Apple's or Google's email) — please never send card details.

Where supported, purchases and subscriptions can be shared through Apple Family Sharing or Google Play Family Library. Whether a specific purchase is shareable is shown on the app's store page.

The trial gives you full access for the stated period. If you don't cancel at least 24 hours before it ends, it converts to a paid subscription at the price shown when you started the trial. You can cancel any time during the trial and still use it until it ends.

1. Update to the latest version from your app store.
2. Update your device's operating system.
3. Restart your device.
4. If the problem continues, email us. Please don't delete the app before contacting us if your data is stored only on your device.

Make sure every device is signed in to the same account (iCloud, Google or Fenlux account, depending on the app), that sync is enabled in the app's settings, and that iCloud Drive is turned on for the app (iPhone: Settings › [your name] › iCloud › Apps Using iCloud). Sync may take a few minutes on slow connections or when Low Power Mode is on.

Check that notifications are allowed for the app in your device settings, that Focus / Do Not Disturb isn't silencing them, and on Android that battery optimisation isn't restricting the app.

Minimum OS versions and supported devices are listed on each app's store page under "Compatibility" (Apple) or "About this app" (Google Play).

Go to the app's Settings › Account › Delete Account, or follow the steps on our Delete Account page.

Many apps have an Export option in Settings. Otherwise, email [email protected] with the subject "Privacy Request" and we'll send it to you within one month.

No. Read our Privacy Policy for full details.