Correspondence
Contact us
Whether it's a bug, a billing question, a privacy request or a partnership idea, we'd like to hear from you.
01Write a letter
Fill in the form below and it will open in your email app, ready to send. Nothing is stored on this website.
02Which subject line?
| You want to… | Subject line | Typical response |
|---|---|---|
| Get help using an app | Support Request | 2 business days |
| Ask about a charge, subscription or refund | Billing & Subscriptions | 2 business days |
| Access, correct, export or delete your data | Privacy Request | Within 1 month |
| Delete your account | Account Deletion | Within 30 days |
| Report a security vulnerability | Security | Acknowledged in 3 business days |
| Report copyright infringement | Copyright Notice | 5 business days |
| Partnerships, licensing, advertising | Business | 5 business days |
| Press, interviews, review codes | Press | 5 business days |
03Before you write
- Many answers are already on our Support page.
- Never send passwords or full payment card numbers by email. We will never ask for them.
- For refunds, the store that processed your payment makes the decision — see how to request one.
- Emails claiming to be from Fenlux will only come from an @fenluxltd.shop address.