Your data
Delete your account & data
You can delete your Fenlux account and the personal data associated with it at any time, from any app, on any platform — with or without the app installed.
01Option A — inside the app
- Open the Fenlux app and sign in.
- Go to Settings › Account.
- Tap Delete Account and confirm.
Your account is deactivated immediately and permanently deleted within 30 days. If you signed in with Apple, we also revoke the app's Sign in with Apple token; you can additionally remove the app at Settings › [your name] › Sign-In & Security › Sign in with Apple.
02Option B — by email (no app needed)
If you no longer have the app installed, or the app doesn't have accounts, email us:
Please include the app name, the email address or user ID linked to your account, and your platform. Send it from the email address on the account so we can verify it's you. We confirm receipt within 3 business days and complete deletion within 30 days.
03What is deleted
- Your account profile (name, email address, sign-in identifiers)
- Content and settings stored on our servers (synced data, saved progress, uploads)
- Push notification tokens and app-instance identifiers linked to your account
- Analytics data linked to your account identifier
- Support conversations, on request
04What may be kept, and for how long
| Data | Why we keep it | Retention |
|---|---|---|
| Encrypted backups | Disaster recovery; deleted on normal rotation | Up to 60 days after deletion |
| Transaction records | Tax and accounting law | Up to 7 years |
| Records of your deletion request | To prove we complied | Up to 3 years |
| Data needed for legal claims or fraud prevention | Legal obligations | Only as long as required |
| Aggregated, anonymised statistics | No longer identifies you | Indefinitely |
05Good to know
- Subscriptions are not cancelled automatically. Deleting your account doesn't stop billing by Apple, Google, Microsoft or Amazon. Cancel your subscription in your store account first.
- Data on your device (and in your personal iCloud or Google Drive) is controlled by you. Uninstall the app to remove local data; remove iCloud data in Settings › [your name] › iCloud › Manage Storage.
- Deletion is permanent. We can't recover a deleted account. Export anything you want to keep first.
- Want to delete only some data instead of your whole account? Email us and tell us what to remove.
More detail is in our Privacy Policy.